Refund policy

T

You can always contact us for any return questions at hello@marloveflowers.com

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jess.marquez2@yahoo.com.

You must cancel at least 24 hours before the delivery request to receive a refund for your purchase. To receive a refund for your purchase, you must cancel at least 24 hours before the scheduled delivery. For weddings and events, please refer to your contract for specific terms and conditions. You can request a refund only if your order has not yet been started or fulfilled. For Weddings and events, please see your contract for terms and conditions.